Trip Planner Support
Help with creating, editing, saving, and sharing your itinerary.
A trip or route is not loading
Check your internet connection, then close and reopen the app. Map routes and AI itinerary features require an online connection.
A shared trip cannot be opened
Ask the trip owner to create a new share link. The recipient does not need to sign in to view a valid shared itinerary.
Delete your account
Sign in, open the account menu from your profile picture, and tap Delete account. This permanently removes the account and all trips saved under it.
Need more help?
Report a problem through the project's support tracker. Please do not include passwords, private trip details, or other sensitive information in a public report.